FAQ
Frequently Asked Questions
About Amarazenith
I have never made an online purchase before, how can I be sure Amarazenith is reputable?
Since our founding, we have been committed to offering high-quality diamonds and fine jewelry, providing a seamless online shopping experience that allows you to shop at your own pace. We offer you expert education, support, and guidance to ensure every purchase is an enjoyable experience.
Our growing customer base and positive reviews reflect our commitment to providing an exceptional shopping experience. Feel free to explore our customer feedback and learn why we’re trusted by shoppers worldwide.
Why should I choose Amarazenith?
We offer a hassle-free shopping experience with phone, live chat, and email support from our non-commissioned jewelry experts. Enjoy a no-pressure approach to buying, backed by our 30-day return or exchange policy.
Our diamond selection is unmatched, guaranteeing you the best prices and expert craftsmanship, with every piece offering long-term value.
Merchandise Returns
What is your return policy?
We are confident in the quality of every item we sell and want you to be completely satisfied with your purchase. If you're not happy with your item, you may return it in its original, unworn condition within 30 days for a full refund or exchange. All items must be returned with the original packaging and any documentation, including lab grading reports.
Can I process the return online?
Yes, you can process your return online. For quicker exchanges, we recommend returning the item for a refund and placing a new order.
Do I need to pay for return shipping?
No, return shipping is free within the 30-day return period.
How long does it take to process a return?
Returns are typically processed within 4-5 business days. For exchanges, please allow an additional 2-3 business days for shipping.
Can I track my return?
Yes, you can track the status of your return by contacting our customer service team.
Discounts
Are discounts available?
Yes! Stay informed about our special promotions by subscribing to our email list. We also offer a discount on bank wire payments.
Why don’t I see discounts on your diamonds?
We’re committed to providing the best prices on high-quality diamonds. If you find a comparable diamond at a lower price, contact us, and we’ll match it.
Shipping
How is my order packaged?
We use secure, discreet packaging for all orders, ensuring your item arrives safely and privately. Inside, you’ll find Amarazenith's elegant branded packaging, perfect for gifting or storage.
Can I track my order?
Yes, once your order ships, you’ll receive an email with tracking information. You can also check the status of your order through the Order Status page.
Warranty
Do you offer a warranty on jewelry purchased from Amarazenith?
Yes, we offer a lifetime warranty to cover defects in craftsmanship, excluding normal wear and tear, damage due to negligence, or loss.
How should I maintain my jewelry?
We recommend cleaning and checking your jewelry every six months to prevent potential damage. You’ll only need to cover the shipping and insurance costs, and we’ll cover the return shipping.
How can I protect my jewelry from damage or loss?
We recommend insuring your purchase with an independent insurer or through your homeowners’ or renters’ insurance. Compare policies to ensure full coverage for your valuable jewelry.
Diamonds and Diamond Jewelry
When is the best time to buy a diamond?
Diamond prices fluctuate based on market conditions, so it’s hard to predict the perfect time. However, if you’ve found the diamond you like, contact us within 72 hours, and we’ll lock in the price for you.
Why do nearly identical diamonds have different prices?
Diamonds may appear similar in size and quality but differ in price due to market conditions, supply, and sourcing costs. Our experts can help you understand the differences, ensuring you get the best value.
Do you offer a diamond price guarantee?
Yes, we provide a price guarantee for our diamonds. If you find a comparable diamond for a lower price, we’ll match it.