Refund Policy

At AmaraZenith, we want you to feel confident with every purchase. Each piece is carefully inspected before shipment, but we understand that sometimes a return may be necessary.

If you have any questions about your order or would like to request a return, please contact us at hxhelp2025@gmail.com before sending any item back.

30-Day Returns

We accept returns of eligible items within 30 days of delivery.

To qualify for a return:

• Items must be unworn, unused, and undamaged.
• Items must be returned in their original condition and packaging.
• All original packaging, certificates, tags, and included materials must be returned with the item.
• A return request must be approved by our customer service team before the item is shipped back.

Eligible returns will receive a full refund of the item purchase price to the original payment method.

If the original order included a paid shipping fee, the original shipping charge is non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Once the issue is verified, we will arrange an appropriate solution, which may include a replacement, reshipment, or full refund.

For verified damaged, defective, or incorrect items, AmaraZenith will cover the return shipping cost.

Lost Packages

If your package is confirmed lost in transit, we will either:

• Reship your order, subject to product availability, or
• Issue a refund to your original payment method.

Please contact our customer service team so we can investigate the shipment with the carrier.

Return Process

Before returning an item, please contact us at hxhelp2025@gmail.com to request return authorization.

Once your return is approved, we will provide:

• The correct return address
• Return instructions
• Any additional information required for your return

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

After shipping your return, please provide us with the tracking number and proof of shipment.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval status of your refund.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Items That May Not Be Eligible for Return

Unless the item arrived damaged, defective, or incorrect, the following items may not be eligible for return:

• Items showing signs of wear, damage, or alteration
• Items returned without original packaging or included materials
• Personalized, engraved, or custom-made items
• Items returned after the 30-day return period
• Returns sent without prior authorization

If you are unsure whether your item qualifies, please contact us before returning it.

Returns After 30 Days

Returns requested more than 30 days after delivery are generally not eligible for a refund.

If you believe your situation requires special consideration, please contact our customer service team and we will review your request individually.

Contact Us

If you have any questions regarding returns, refunds, damaged items, or your order, please contact:

Email: hxhelp2025@gmail.com

We’re happy to assist you.