Refund policy

At AmaraZenith, your satisfaction isn’t just a promise—it’s the compass guiding everything we do. Every item is thoroughly examined before it ever leaves our hands, yet we understand that sometimes things still go awry. Should you ever need to return or exchange a product, we’re here to assist you. And if your situation doesn’t quite fit the guidelines below, contact hxhelp2025@gmail.com with a clear description and supporting photos so we can help you quickly.

Product Inspection Upon Delivery

The moment your order arrives, take a quick look to ensure everything matches your expectations. To qualify for a return or exchange, items must be unused, undamaged, and packed exactly as they arrived—original packaging included.

Items Arriving Defective (DOA)

  • Please notify us within 7 days of receiving your item.
  • Include all original accessories when sending the product back.
  • Missing components may lead to a partial refund, reflecting the value of what’s not returned.

Your experience matters, and we’re here to make things right whenever you need support.

30-Day Return Eligibility

If your item arrives in perfect working condition and you simply find that it’s not quite what you hoped for, we do accept returns within 30 days. These returns qualify for a partial refund, excluding the original shipping fees.
If the product is defective or damaged, reach out to our support team at hxhelp2025@gmail.com — in these cases, the responsible party will cover the cost of return shipping.

After 30 Days

Once 30 days have passed from the delivery date, we’re unable to process returns or refunds. If you believe your situation is exceptional, please get in touch so we can review it.

Issues With Damaged, Incorrect, or Lost Items

  • We provide full or partial refunds or reshipments, depending on what happened.
  • For damaged items, we’ll need photo or video proof to assess the issue.
  • If your package is lost in transit, we’ll either resend it (if stock allows) or issue a refund.

Returning Defective Products

Before sending anything back, please contact us to receive the correct return address and specific return instructions. Returns shipped without prior approval may not be recognized, and we cannot assume responsibility for them.

Key Return Guidelines

  • Preserve all original packaging and shipping documents.
  • Once the item is returned, please provide the tracking number and proof of shipment to our team.
  • Refunds will be processed to your original payment method.
  • If the package appears visibly damaged upon delivery, you have the right to refuse the shipment.
  • To avoid high import taxes, we recommend avoiding express couriers.
  • Include a note in the package with your order number, product name/ID, quantity, and a brief issue description.

Important Notes

  • The return address will be provided after your return request is approved by our customer service team.
  • Once approval is granted, please return the item promptly and provide us with the tracking information.
  • Items must be returned in unused and original condition for inspection.
  • For orders without free shipping, the original shipping costs are non-refundable.
  • Refunds will be issued once the return is successfully verified.
  • We reserve the right to decline refunds for returns that have not been pre-approved or do not meet the required conditions.

Have any questions? Feel free to contact us at hxhelp2025@gmail.com— we’re always here to assist you.