Shipping policy

Thank you for choosing AmaraZenith! We’re dedicated to providing a smooth, reliable, and worry-free shipping experience. Please take a moment to review our updated shipping policy below:

Processing Time

Before your order is shipped, we carefully review all details to ensure everything is accurate and in perfect condition. This includes confirming your contact and delivery information, performing a thorough quality check, and securely packaging your items.

Once this process is complete, your order will be transferred to the shipping carrier. All orders are processed and handed over to the carrier within 48 hours.

Warehouses & Delivery Time

To better serve our customers, we ship from both our China-based warehouse (CN warehouse) and our U.S.-based warehouse (US warehouse):

  • CN Warehouse: Delivery typically takes 5–15 business days.
  • US Warehouse: Orders are delivered within 2 business days.
    Please Note:

Our U.S. shipping service does not cover Alaska, Hawaii, U.S. territories, overseas military bases, or Puerto Rico.

If your location is not eligible for delivery, please reach out to us at hxhelp2025@gmail.com. We’re happy to assist you with alternative options.

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with your tracking number. You can use this number to track your shipment through our website or directly on the carrier’s tracking portal.

Shipping Delays

While we strive to deliver all orders within the estimated timeframes, certain unforeseen events—such as severe weather, carrier issues, or customs delays—may occasionally cause disruptions. We appreciate your understanding if such delays occur.

Delivery times may be affected by:

  • Product availability
  • Fulfillment capacity
  • Unpredictable events (e.g., natural disasters, strikes)

We will notify you promptly if your order is impacted by any of these factors.

We cannot Be Held Responsible for Delays Caused By:

  • Changes to your contact or shipping details after the order is placed
  • Modifications to your order (e.g., product color or size) after purchase
  • Missed delivery attempts, invalid addresses, or unclaimed parcels
  • Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact our customer service team at hxhelp2025@gmail.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Contact Us

If you have any questions regarding our shipping policy, feel free to reach out to us at hxhelp2025@gmail.com. Our support team is always here to help.